Is a complaint a bad thing????

My dearest and adorable friends

 

Today's mail is based on one of the chapter of UP YOUR SERVICE Program…Superior Service Recovery...Program 302.

 

When there is  a complaint. It is usual human behaviour to show resistance. Because someone is trying to disturb you in your comfort zone.

 

But is a complaint a bad thing????Based on Ron Kauffman teachings it should not....A complaint is rather an invitation for you to improve or correct things..

 

It is a golden opportunity to turn an 'oops' into an opportunity...Rather than being enraged or making weird faces. Be grateful and make use of this opportunity.

 

If there is a complaint and you are aware of the bad situation and you are doing nothing to correct same then it is CRIMINAL.

 

However if you are working on it...Are you doing only what you must, or doing all you can? (Page 23 in Superior service Recovery)

 

It is also important to note that delay in resolving complaints impacts greatly the business.

 

Have a productive Monday and nice week ahead.

 

Kam City